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Service Delivery Manager-Network and Security-Bangalore/Pune


Job 4 - 6 years Fill 66 Pune (Maharashtra)


Roles and Responsibilities

Primary Responsibilities and Activities:

  • He/she should work with the customer and services team to execute the projects on the agreed timelines as per Sow and SLAs.
  • He/she needs to have multiple OEM product knowledge like Cisco, Juniper, Arista, Fortinet, Palo Alto etc.
  • He/she should be a top-class coordinator in bringing the teams together to get the Job done.
  • Well-versed with network designs, Installations, configuration, support services.
  • Should be able to prepare Network designs, SoW, SLAs, Escalation matrix, Handover documents.
  • Should have a deep understanding of the current topology, new technologies, Integration of solutions effectively.
  • Ability to effectively communicate with the Customer, Vendor and Internal teams to successfully execute the projects and thereby maintaining relationship with the customers.
  • Should also act as a relationship manger with the customer catering to their needs and developing long-term relationship
  • Should have a prior experience of Project Manger or should have handled customers at a global scale (both in India and Global) for network and security Implementations
  • Should possess a good understanding of OEM support process, raising TAC support, Co-ordinating with different teams to fix the issue in a timely manner.

Preferred knowledge and skill set:

  • Routing, Switching, Security, Firewalls, UTM, end point security, wireless solutions
  • Passive Networking-Cables and Connectors


  • A minimum of 4-6 years of experience into Network & Security domain
  • Bachelors/Post-graduate from IT background
  • Hands-on knowledge on Routing, Switching & Security offerings
  • Team player looking forward to work in diverse & dynamic environment with passion towards network & security
  • Effective communication and presentation skills with the clients and with the internal team members.
  • Ability to travel different cities and with-in the cities, close to 20-30% travel might be included
  • Should be able to work extra hours as and when required
  • Positive attitude with keen vision toward business, ethics and policies

Additional requirement:

  • Any Industry standard certifications like JNCIA, CCNA, CCNP, CISSP, CWNA would carry an advantage
  • ITIL V2/V3 or PMP certifications would also carry an advantage

Interested Candidates please share your updated resumes @ with

Service Delivery Manager-Network and Security as Subject

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