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Service Desk Management SW/Application Tech Support Practitioner

Accenture

Job 6 - 8 years Fill 66 Bengaluru (Karnataka)


  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : 1Operations management2People Management3Performance Management4Budget / cost pyramid management

    • Technical Experience : 1Good knowledge of incident management and reporting tools2Good Technical know-how on system trouble shooting3Good problem solving and analytical skills4Good knowledge on Excel and PowerPoint56 to 8 Years of experience6Minimum 2 years of operations management experience in Service or IT help desk supporting US or UK customers

    • Professional Attributes : 1Good people management skills and feedback giving skills2Excellent verbal and written communication skills with email etiquette

    • Educational Qualification : Bachelor s degree or 3-yr. diploma

    • Additional Information : 14x7 rosterWeekly offs based on roster 3Good to have ITIL

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives

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