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Service Desk Management SW/Application Tech Support Practitioner

Accenture

Job 1 - 3 years Fill 66 Bengaluru (Karnataka)

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 12
  • Work Experience : 1-2.5 years
  • Work location : Bengaluru
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails and chats 2 Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process

    • Technical Experience : 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers

    • Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills

    • Educational Qualification : Bachelors degree or 3-yr diploma

    • Additional Information : 1 24x7 roster 2 Weekly offs based on roster 3 Good to have ITIL

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives

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