Service Desk Team Lead


Pune, India

Last shared 52 days ago

Job Details


6 - 10 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Telecommunications Information Technology
Computer Software Product Management
Job Description
You will lead and mentor a small team within a specific task or projectYou will be responsible for processes, KPIs, and communication within the projectYou will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoringYou will also have hands- on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge managementYou will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk ticketsYou will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fi
Company Description
Amdocs Development Center India Pvt. Ltd. About us For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 20,000 employees serve customers in over 70 countries. For more information, visit Amdocs at


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