Social Media Supervisor

Transcom Worldwide Philippines Inc

Mandaluyong City, Philippines

Last shared 204 days ago

Job Details

Experience

2 - 3 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
SOCIAL MEDIA SUPERVISOR

Responsible for developing and implementing marketing strategies for company’s social media sites
Overall management of social media properties:

Content planning and creation for expansion of reach and audience engagement for brand awareness and employee sourcing purposes
Analytics reporting
Community management
Preparation and execution of online advertising initiatives

  • Monitoring and reporting of online activity including but not limited to competitors and that of the  industry
  • Support in online communications, art direction and/or creation of copy for collaterals
  • Assistance in drafting, editing, and sending of company communications to employees, including but not limited to corporate blog posts, articles, and announcements
  • Graduate of a four year college degree, preferably Communications, Marketing, or any related course.
  • Above average skills in writing and verbal communication
  • Digital Marketing/Social Media management background is required
  • Six months related work experience in communications, preferably digital marketing
  • Knowledge of key social media platforms, tools and user behaviour
  • Must be able to present portfolio of written work, such as blogs, etc.
  • Outgoing, pro-active, and able to work with minimal supervision
  • Has analytical mind and can process industry information to benefit corporate leadership and company goals and objectives
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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