Social Media and Communications Supervisor

Transcom Worldwide Philippines Inc

Manila, Philippines

Last shared 230 days ago

Job Details


2 - 3 years

Employment Type


Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
Job description

  • Overall management of social media properties:
    • Curation and/or creation of content for expansion of reach and audience engagement for brand awareness and employee sourcing purposes
    • Analytics reporting
    • Community management for fan/follower growth
    • Preparation and execution of online advertising initiatives
  • Monitoring and reporting of competitor activity in print, news, online and social media
  • Support in online communications,  art direction and/or creation of copy for collaterals
  • Ensure adherence of departments to global branding guidelines in their internal and external projects
  • Coordination with other departments for execution of tactical internal and external online campaigns and projects
  • Assistance in drafting, editing, and sending of company communications to employees, including but not limited to corporate blog posts, articles, and announcements
  • Support in all activities and projects of the branding team
  • Documentation and archiving of the projects of branding team


  • Graduate of a four year college degree, preferably Communications, Marketing, or any related course.
  • Above average skills in writing and verbal communication
  • Digital Advertising background is required
  • One year related work experience in communications, preferably digital marketing
  • Knowledge of key social media platforms and user behaviour
  • Must be able to present portfolio of written work, such as blog, published work, etc.
  • Outgoing, pro-active, and able to work with minimal supervision
  • Has analytical mind and can process industry information to benefit corporate leadership
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.


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