Ensure high client satisfaction levels (measured by surveys and repeat business).
Work with Sales and Presales teams to improve the quality of solutions (proposed to assigned clients) to move up the value chain.
Ensure quality, responsiveness, proactiveness, and problem solving/challenge resolution, and identify any required actions.
Manage and develop Project Management teams.
Maximize efficiency and productivity across all accounts.
Streamline and implement new processes / alternate approaches that create speed and efficiency and support business demands.
Ensure overall profitability for projects.
Develop and present MIS and reports to monitor project status and process compliance.
Monitor outsourced work for quality.
Ensure accurate and timely invoicing.
Proactive and effective communication (both verbal and written) skills
Strong interpersonal and management skills.
Excellent skills in building and maintaining client relationships.
Strong mentoring and motivational skills.
We are a leading provider of Custom Learning solutions to organizations worldwide. With over 16 years of experience, we have successfully completed more than 5000 corporate and academic projects for over 150 clients, amounting to 8000+ hours of learning. Our team, of over 100 eLearning professionals comprising Instructional Designers, Graphic Designers, Programmers and Quality Analysts, works as an extension to your team, with a shared objective: to improve performance through better learning. Our wide range of learning solutions includes Custom eLearning, Multi device/ Responsive eLearning, Games & Gamification, Performance Support, Rapid eLearning, Translation & Localization, Video & Animation, Testing Lab for Multi-device eLearning, Onsite ID Resources and Instructor Led Training. Our 45+ awards and recognition, and 150+ clients don't just add credibility to our company philosophy, but bear a testimony to our success.
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