TM Credit & Collect-T3-II

American Express

New Delhi, India

Last shared 56 days ago

Job Details

Experience

4 - 8 years

Employment Type

Full-time

Employer Job ID

20518501185

Industry Sector

Functional Area

Retail/Commercial Banking Operations
Job Description
This is a Band 28 requisition. JOB OVERVIEW: Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. Balance customer interests with the interests of American Express. Communicates effectively, oral and written to identify and document necessary information Make outbound calls to card members, banks to validate information This role may be subject to additional background verification checks. Shift timing: 5:30 am 9:00 pm Qualifications QUALIFICATION: Graduate with 1 4years of work experience Good Communication Skills Both Written And Verbal High degree of accuracy, attention to detail and ability to multitask effectively.
Company Description
American Express Company At American Express, We are the world\'s largest card issuer by purchase volume process millions of transactions daily as the premium network for high-spending cardmembers help small business owners succeed by delivering purchasing power, flexibility and financial control provide commercial payment tools and expertise that help companies control their spending and save billions of dollars offer marketing and information management insights that help merchants build their businesses are customer loyalty experts with industry-leading rewards programs and platforms operate the worlds largest travel network serving consumers and businesses are recognized as the most innovative company in our industries are dedicated to serving our customers, 24/7, around the world

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