TM Credit & Collect-T3-II

American Express

Fill 66New Delhi (NCR)

Last shared 243 days ago

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Job Description

This is a Band 28 requisition. JOB OVERVIEW: Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times. Balance customer interests with the interests of American Express. Communicates effectively, oral and written to identify and document necessary information Make outbound calls to card members, banks to validate information This role may be subject to additional background verification checks. Shift timing: 5:30 am 9:00 pm Qualifications QUALIFICATION: Graduate with 1 4years of work experience Good Communication Skills Both Written And Verbal High degree of accuracy, attention to detail and ability to multitask effectively.

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About American Express

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more. Learn more about us at: https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS http://www.foursquare.com/americanexpress https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: http://amex.co/guidelineslinkedin If you have a customer service issue or question, please visit www.americanexpress.com/contactus
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