Tcs BPS - Hiring for Teleom Professionals @ Kolkata

Tata Consultancy Services

Kolkata, India

Last shared 60 days ago

Job Details

Experience

2 - 5 years

Employment Type

Full-time

Employer Job ID

240418006500

Industry Sector

Functional Area

Information Technology Services Customer Service
Job Description
TCS BPS - Hiring for Teleom Professionals @ Kolkata (Source-Nash Dsouza-HR) ********Reference: It is mandatory to write "Nash Dsouza-HR" & "EPCN Number" as reference on top of your resume******** Greetings from TCS BPS!!! TCS as an Organization are pioneers in BPS services. This key strategic division - powered by a unique combination of deep domain expertise, process excellence and innovative technology world-class solutions across diverse industries. With a talent pool of over 66000 resources, BPS has state-of-the-art delivery centers spread across India, Hungary, Ecuador, Chile, Uruguay, UK, USA and China. Qualification: Graduate with (2 to 5 years) of experience can apply. Role : Engineer - Service Fulfillment Job Location: Kolkata Skills Required: * Responsible for leading the Fixed Consumer Service Fulfillment process and operation of the associated service partners in order to provide exceptional customer services Fulfillment. * The position exercises full operational control over the partner operating model, ensuring that all Fulfillment remote and Field staff are fully expert in their line of business. * Should capable of processing all fixed consumer customers' request within agreed SLA and quality metrics targets. * The role holder should be of high technical caliber in order to coach and mentor the various types of technical employees working of different access technology network. * Should ensure their knowledge is constantly updated and their output is properly monitored through audit check points and associated performance reports. *The function should have full capability to closely monitor customer interactions activities with high ARPU, highly technically consumer customers IT managers and constantly work on required service partner's delivery improvement plans. * CCNA / CCNP certification is a mandate Eligibility: 1. Any Graduates with relevant experience of 2-5 years in "Telecom Industry" can apply. 2. Should have good communication & Comprehension skill. 3. Minimum 15 or 16yrs of regular education (10th + 12th + 3 or 4years Graduation eligible 4. Willingness to work in any shifts (Including night shifts) can apply. 5. Candidates who have attended the selection process in the last 6 months will not be eligible to apply again. Interview Date: 25th -- 27th April- 18 (Wednesday to Friday) Interview time: 10.30 am to 12.30 pm Contact person- Sayan Interview Venue: Tata Consultancy Services Unitech Hitech Stuctures Ltd. IT/ITES SEZ,Block A,9th Floor,Tower AI,Tower AII,Tower AIII, Plot No. DH1,DH2,DH3 & DH 3/1 ,Action area 1,New Town, Kolkata - 700160. Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume Step 1: Go to link www.careers.tcs.com (http://www.careers.tcs.com) Step 2: Select India geography & next click on Experienced Professionals link Step 3: Go to create your profile (For New Users) link & fill the details. (Please select area of interest as BPS) Step 4: You will get the EPCN number & Password to your personal e-mail ID. ***Please carry any GOVT original ID (voters ID/ PAN CARD/ driving license) for your identity purpose*** *** Kindly share this information with your friends and bring them along with you **** *****Mandatory to mention the Source detail as (Nash Dsouza HR) on top of your resume***** TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above please bring it to our attention immediately" *Kindly Ignore If the Role Is Not Suitable For You*
Company Description
Tata Consultancy Services Ltd. A global IT and business solutions leader, TCS has an employee strength of 3,80,000+ with offices in 46 countries, a footprint on 6 continents and a revenue of $17.58 Billon (2017). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO. TCS is one of the country's largest equal opportunity employer with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey conducted by the Business World magazine.

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