Tcs BPS - Hiring for Teleom Professionals @ Kolkata

Tata Consultancy Services

Fill 66Kolkata (West Bengal)

Last shared 211 days ago

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Job Description

TCS BPS - Hiring for Teleom Professionals @ Kolkata (Source-Nash Dsouza-HR) ********Reference: It is mandatory to write "Nash Dsouza-HR" & "EPCN Number" as reference on top of your resume******** Greetings from TCS BPS!!! TCS as an Organization are pioneers in BPS services. This key strategic division - powered by a unique combination of deep domain expertise, process excellence and innovative technology world-class solutions across diverse industries. With a talent pool of over 66000 resources, BPS has state-of-the-art delivery centers spread across India, Hungary, Ecuador, Chile, Uruguay, UK, USA and China. Qualification: Graduate with (2 to 5 years) of experience can apply. Role : Engineer - Service Fulfillment Job Location: Kolkata Skills Required: * Responsible for leading the Fixed Consumer Service Fulfillment process and operation of the associated service partners in order to provide exceptional customer services Fulfillment. * The position exercises full operational control over the partner operating model, ensuring that all Fulfillment remote and Field staff are fully expert in their line of business. * Should capable of processing all fixed consumer customers' request within agreed SLA and quality metrics targets. * The role holder should be of high technical caliber in order to coach and mentor the various types of technical employees working of different access technology network. * Should ensure their knowledge is constantly updated and their output is properly monitored through audit check points and associated performance reports. *The function should have full capability to closely monitor customer interactions activities with high ARPU, highly technically consumer customers IT managers and constantly work on required service partner's delivery improvement plans. * CCNA / CCNP certification is a mandate Eligibility: 1. Any Graduates with relevant experience of 2-5 years in "Telecom Industry" can apply. 2. Should have good communication & Comprehension skill. 3. Minimum 15 or 16yrs of regular education (10th + 12th + 3 or 4years Graduation eligible 4. Willingness to work in any shifts (Including night shifts) can apply. 5. Candidates who have attended the selection process in the last 6 months will not be eligible to apply again. Interview Date: 25th -- 27th April- 18 (Wednesday to Friday) Interview time: 10.30 am to 12.30 pm Contact person- Sayan Interview Venue: Tata Consultancy Services Unitech Hitech Stuctures Ltd. IT/ITES SEZ,Block A,9th Floor,Tower AI,Tower AII,Tower AIII, Plot No. DH1,DH2,DH3 & DH 3/1 ,Action area 1,New Town, Kolkata - 700160. Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume Step 1: Go to link www.careers.tcs.com (http://www.careers.tcs.com) Step 2: Select India geography & next click on Experienced Professionals link Step 3: Go to create your profile (For New Users) link & fill the details. (Please select area of interest as BPS) Step 4: You will get the EPCN number & Password to your personal e-mail ID. ***Please carry any GOVT original ID (voters ID/ PAN CARD/ driving license) for your identity purpose*** *** Kindly share this information with your friends and bring them along with you **** *****Mandatory to mention the Source detail as (Nash Dsouza HR) on top of your resume***** TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above please bring it to our attention immediately" *Kindly Ignore If the Role Is Not Suitable For You*

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About Tata Consultancy Services

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 300,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India.
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