Team Leader

Harpoons.in

Noida, India

Last shared 186 days ago

Job Details

Experience

1 - 3 years

Employment Type

Full-time

Employer Job ID

CBPM0018

Industry Sector

Functional Area

Information Technology Services Customer Service
Job Description

Position-: Tam Leader

Location-: Noida

Experience-: Min 1 yr (Outbound International BPO)

Qualification-: Any Graduate/12th pass

Salary-: Negotiable

Job Description

·The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to Associates, interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,

·Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports

·Interacting with the process manager and the team to improve the process

·Responsible for agent Performance Monitoring

·Should have handled a team of 20 or so Associates for outbound operations (International Outbound Calls)

·Responsible for client SLA

·Ensures achievement of all team & individual goals

·Ensures quality of work

·Experience in Outbound Voice process of International BPO process.

·Flexible with night shift.

·Immediate Joiners ASAP

·5 Days Working

·Both side cabs

·1 time meal

Company Description
We are looking at game changers in every position we plan to fill in the days to come. We would like to see the potential of a leader in each and every person we hire. If you are confident of making a un-believable difference from your approach, you are the one we are looking for.

Interested?

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