Team Leader for Bacolod

Transcom Worldwide Philippines Inc

Bacolod, Philippines

Last shared 57 days ago

Job Details

Experience

1 - 2 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Customer Service
Job Description
Responsibilities:

The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of TSRs to meet company objectives in all areas of employee, client and shareholder satisfaction. The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each TSR within his/her team. The Team Leader is responsible for achieving employee, client, and shareholder satisfaction through effective people leadership.

Additional responsibilities may be added as the needs of the business change and expand:
  • Promote communication and be open to feedback.
  • Keep motivation high by adapting the leadership style to individual needs.
  • Create an environment conducive to success by promoting and recognizing initiatives.
  • Ensure high employee satisfaction and attendance.
  • Promote teamwork and cooperation amongst team members and colleagues.
  • Lead by example.
  • Take full responsibility and the required action on disciplinary procedures.
Qualifications:
  • At least 1 year of working experience in the related field is required for this position.
  • Must currently be a Team Leader in a BPO company
  • Applicants must be willing to work in Bacolod City.
Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.

Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.

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