Technical Project Coordinator


Chandigarh, India

Last shared 47 days ago

Job Details


3 - 7 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Information Technology Services Project Management
Job Description
Overview We are looking for a passionate Technical Project Coordinator. This position will require you to roll-up your sleeves and be the driving force behind Zscalers World-Class first-90-day customer experience, including customer onboarding, best practice service configuration, and overall service deployment. Responsibilities Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period Build and Maintain well-established relationships with key customer stakeholders Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time Manage Customers to ensure all teams are aligned and deliverables are met. Work escalated accounts, and resolve with all required Zscaler resources Maintain project tracking and customer issue documentation within appropriate systems and databases Effectively communicate services, tools, and processes related to onboarding and post-sales support engagement Perform welcome calls with customers, describing the service, tools, and process Provide regular deployment status and progress updates to Customers streamlining message to fit different customer base/audiences Desired Skills Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways. Strong verbal and written communication skills Strong project management and organizational skills Ability to work on multiple projects simultaneously Ability to present to a large audience and facilitate calls of that size Education and Experience Bachelors degree in Engineering or Business Project Management (PMP) certification 3+ years project management experience Ability and willingness to work in shifts and US timezone
Company Description
Zscaler Softech India Private Limited Zscaler is revolutionizing Internet security with the industry's first Security as a Service platform. As the most innovative firm in the $35 billion security market, Zscaler is used by more than 5,000 leading organizations, including 50 of the Fortune 500. Zscaler ensures that more than 15 million users worldwide are protected against cyber attacks and data breaches while staying fully compliant with corporate policies. Zscaler is a Gartner Magic Quadrant leader for Secure Web Gateways and delivers a safe and productive Internet experience for every user, from any device and from any location - 100% in the cloud. With its multi-tenant, distributed cloud security platform, Zscaler effectively moves security into the internet backbone, operating in more than 100 data centers around the world and enabling organizations to fully leverage the promise of cloud and mobile computing with unparalleled and uncompromising protection and performance. Zscaler delivers unified, carrier-grade internet security, next generation firewall, web security, sandboxing/advanced persistent threat (APT) protection, data loss prevention, SSL inspection, traffic shaping, policy management and threat intelligence-all without the need for on-premise hardware, appliances or software.


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