Technical Project Coordinator


Fill 66Chandigarh (Chandigarh)

Last shared 198 days ago

Job Description

Overview We are looking for a passionate Technical Project Coordinator. This position will require you to roll-up your sleeves and be the driving force behind Zscalers World-Class first-90-day customer experience, including customer onboarding, best practice service configuration, and overall service deployment. Responsibilities Responsible for the overall success of all new customer deployments as a single point of contact during the deployment service period Build and Maintain well-established relationships with key customer stakeholders Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time Manage Customers to ensure all teams are aligned and deliverables are met. Work escalated accounts, and resolve with all required Zscaler resources Maintain project tracking and customer issue documentation within appropriate systems and databases Effectively communicate services, tools, and processes related to onboarding and post-sales support engagement Perform welcome calls with customers, describing the service, tools, and process Provide regular deployment status and progress updates to Customers streamlining message to fit different customer base/audiences Desired Skills Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways. Strong verbal and written communication skills Strong project management and organizational skills Ability to work on multiple projects simultaneously Ability to present to a large audience and facilitate calls of that size Education and Experience Bachelors degree in Engineering or Business Project Management (PMP) certification 3+ years project management experience Ability and willingness to work in shifts and US timezone

About Zscaler

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

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