Fortue 500 co's hiring for BPO - voice process for US Shift

Work location - Chennai

Required Skills / Experience:

Excellent verbal and written communication

Freshers or any experience in BPO preferred.

Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.

Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally.

Able to apply non-linear thinking to problem-solving.

Should be able to work in Rotational shifts

Responsibilities:

Understand and become conversant in a relatively large software application

Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis

Teach solutions to customers.

Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system.

Work with members of the team and other departments/teams to resolve product issues.

Meet individual case management, and contractual metrics

Benefits :

Cab facilities

Excellent Growth

No. of vacancies: 40

Please refer your friends and colleagues.

Thanks,

Karthika

9884676582

Creative Hands HR Consultancy pls call Alosious 9884676582