Provide backline support to cross-functional groups; including but not limited to, Basic, Partner and Enterprise Support
Resolve customer’s issues via the telephone, email or Zoom session
Able to handle escalations with demanding customers at a technical and management level
Take an active role on business critical issues driving ownership through resolution
Configure Labs to closely mimic customer environments
Identify product deficiencies and work with R&D to ensure defects are corrected in a timely manner
Facilitate technical training sessions to New Hires and existing teams
Facilitate Tech Talks, Knowledge sessions to empower engineers
Create new knowledge base articles for reuse throughout our customer base and the technical support organization
Regular connect with frontline teams to identify training needs and build a training plan in accordance with the need
Works collaboratively with diverse global teams and drives inclusive work environments in accordance with VMware’s EPIC^2 values
VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are creating exceptional experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at http://careers.vmware.com.
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