Technical Support Engineer/Spec II

Kronos Incorporated

Noida, India

Last shared 208 days ago

Job Details


4 - 5 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Computer Software Consulting
Job Description
Kronos Global Support group is seeking a seasoned System Engineer who is capable enough for ongoing technical support, interface, reporting and other application technical tasks for Kronos Workforce Central hosted customers.
•Provide technical support for Kronos application through various means – e-case management systems, customer calls and discussion forums with both internal and external stakeholders.
•Understand the business needs of customer as well as Kronos and demonstrate the same in approach towards problem solving.
•Provide support to customer/users where the product is highly technical or sophisticated in nature.
•Co-ordinate with teams across different geographies to ensure proper transition and communication about the daily tasks and customer issues.
•The engineer is expected to deliver high quality, comprehensive Level II technical support on the Kronos Workforce Central Suite of products and technology platform within the Cloud Services Hosting environment.
•Candidates for this position will respond, troubleshoot and assist in the resolution of database, application and infrastructure problems encountered in hosted environments.
•Should possess 2-3 years of Kronos support experience or 4-5 years of support experience in non-Kronos ERP products with exposure to cloud technologies.
•Should have B.E/B.Tech or equivalent degree.
Must have
•Should be able to demonstrate good judgement in troubleshooting and should always aim for permanent resolutions to customer issues.
•Should serve as internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment.
•Should be able to configure and understand the application from solutioning perspective with regards to application settings and configuration parameters.
Good to have
•Should possess prior experience in supporting technologies that form the architecture of Kronos product and independently configure/troubleshoot the components – database administration with regards to Kronos application, application server platform, web server platform, network communication etc. 
Company Description
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day. Visit Kronos: Workforce Innovation That Works™. Kronos is a privately held company and was founded in 1977. Headquartered in Lowell, Massachusetts, Kronos employs more than 5,000 people worldwide. Kronos is an Equal Opportunity Employer.


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