Technical Support Specialist

Securiport

Washington, D.C., United States

Last shared 57 days ago

Job Details

Experience

5 - 7 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

Information Technology Services Information Technology
Job Description
Technical Support Specialist - Georgetown (Washington, DC)

Position Summary

Reporting to the IT Director, the System Administrator is responsible for resolving technical problems and answering queries by telephone in support of internal customer computer hardware, software, network, and telecommunications systems. He/She maintains and updates records of issues/calls, alerts management to recurring problems and patterns of problems.System Administrator will analyze and solve complex problems, follow critical instructions with attention to detail, actively listen to customers and creatively solve problems in a fast-paced environment.He/She will need to be skilled in maintaining high quality customer service while managing multiple conflicting priorities. Thorough follow-up and documentation on all customer or technical issues is essential.

Responsibilities & Objectives

·Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and escalation, log analysis, etc.

·Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, and VPN.

·Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.

·Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration

·Diagnosis/corrects all network, computer, and any other IT issue. Prepares operating instructions, compiles documentation, and analyzes infrastructure capabilities to resolve questions or future issues.

·Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).

·Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

·Assist with monthly reports and recommendations for Managed Services Clients

·Interact daily with supervisors and/or functional peer groups and customer;

Requirements

  • 5 –7 years of prior IT experience.
  • Prior experience working for a service provider is a plus
  • Experience working with Windows 2008 - 2016, VMware, SBS Server, Storage Technologies
  • Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems.
  • Microsoft certifications preferred
  • VCP & CCNA certifications are preferred

Skills

  • Effectively communicate by phone or in person.
  • Strong written communication skills.
  • Establish successful outcomes in handling difficult situations and work with various customers and management levels.
  • Demonstrated ability to identify and troubleshoot critical issues
  • Ability to work in a high-performance culture
  • Manage multiple priorities and follow through on projects to completion.
  • Works effectively both as a team member and independently to resolve problems
  • Effectively utilizes tools to resolve issues and escalates appropriately.
  • Network configuration, monitoring, and troubleshooting experience are a must.
  • Proven background in providing great customer service.
  • Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.
  • Strong documentation skills
  • MSP experience highly desired.

Desired Skills: IT certifications including Network+ Security+, Microsoft Certifications, MCP and or MCSA, CCNA

Education: Bachelor’s degrees from an accredited college in a related discipline

Company Description
This is a great opportunity to learn new technologies, working with highly skilled IT developers and engineers.  Great location in Georgetown right across from the waterfront.  We are a software development organization working with immigration services overseas to ensure airline safety.  Securiport is the global leader in the design and implementation of passenger biometric recognition, immigration processing, and information management, as well as Watch-List management whereby the system is designed to detect wanted individuals attempting to enter or leave the country.  For more information, please visit our website:  www.securiport.com.

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