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Tracxn - Customer Success Manager - Night Shift (2-6 yrs)

Tracxn Technologies Pvt Ltd

Job 2 - 6 years Fill 66 Bengaluru (Karnataka)

Position:


The Customer Success Manager (CSM) role at Tracxn is a high impact role where you will own and manage multiple customers. You will drive customer platform adoption by understanding their use cases and mapping them to our platform and product offerings. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and corporates globally. The role also involves managing and mentoring a small team of Customer Service Executives.


Key Responsibilities:


  • Act as a single point of contact for B2B customers during their entire subscription lifecycle at Tracxn
  • Onboarding new customers and conveying platform functionality and periodic changes/feature updates and own platform adoption
  • Develop a thorough understanding of Tracxn platform and product offerings and explain the same to customers
  • Relationship Management with a set of customers and helping them with all their requirements from the product
  • Proactively reach out to customers and help them understand new features on the platform and increase engagement
  • Understand customer queries and provide best possible resolution for the same
  • Identify the real reasons of customer churn and help prevent it
  • Train and manage/mentor a team of Customer Success Executives
  • Role focuses on working with customers from the US region

Timings:


  • 6 pm - 3 am IST

What we are looking for:


  • Excellent written and verbal communication skills
  • Phone and email etiquettes to effectively address customer queries
  • Have "Customer Empathy" - ability to identify and understand customer's situation and motives
  • Team handling experience is a plus, but not mandatory
  • 2-6 years of work experience

What can you expect at Tracxn?


  • Meritocracy driven, candid culture. no politics 
  • Like-minded intellectually curious colleagues
  • High paced learning. Continuous mentorship to help achieve peak potential

Founders: 


  • Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) 
  • Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

About Tracxn:Tracxn (www.tracxn.com) is a Bangalore based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, CorpDev and professionals working around the startup ecosystem.We are backed by institutional investors such as SAIF Partners, and prominent angel investors such as Ratan Tata, Nandan Nilekani, Sachin Bansal and Binny Bansal.We are a team of 750+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Sequoia Capital, Accel Partners, NEA; and Large Corporates such as ING, Societe Generale, LG and Royal Bank of Canada.

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