Traffic Workforce Representative

UnitedHealth Group

Cebu City, Philippines

Last shared 51 days ago

Job Details

Experience

0 - 0 years

Employment Type

Full-time

Employer Job ID

Not Mentioned

Industry Sector

Functional Area

BPO/ KPO Operations
Job Description
Requirements
To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

  • High School Diploma, GED or equivalent work experience

  • 2+ years of experience working in a call center and/or transaction site

  • Extensive work experience within own function

  • Intermediate level of experience with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.) and MS Word

  • Ability to work independently

  • Ability to work a flexible schedule, including weekends

Preferred Qualifications:

  • Bachelor's degree

  • 2+ years of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin

  • Workforce management experience

  • Primary Responsibilities:
  • Use workforce management software and call volume history to help manage daily staffing levels and to determine the most effective methods for staffing adjustments

  • Utilize call center tools to observe agents' actual state compared to scheduled state

  • Manage real-time inbound call traffic to help ensure that service levels are met

  • Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management

  • Prepare and maintain reports, dashboards and monthly packages

  • May act as a resource for others

  • May coordinate others' activities

Company Description
WHO WE ARE:
  • Optum,  is a part of  Fortune 6 company UnitedHealth Group ,based in the United States who caters to the health care needs of over 85 million people across 33 countries
  • We are a diverse company with over 185,000 employees
  • We are a leader in nearly every aspect of today’s health care landscape
  • We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States
In UnitedHealth Group, we believe that what makes you special can inspire your life’s best work. SM
Join us today and unlock a world of rewards and benefits for performance, career growth, work-life balance and the opportunity to pursue your passion.

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