Travel Advisor

American Express

New Delhi, India

Last shared 56 days ago

Job Details


5 - 7 years

Employment Type


Employer Job ID


Industry Sector

Functional Area

Retail/Commercial Banking Customer Service
Job Description
This is a Band 28 requisition. JOB OVERVIEW: To successfully manage & grow the relationship with a portfolio of High Value Centurion customers by handling all Travel, Card & Lifestyle aspects of the Centurion service. To pro- actively maintain regular contact with customers and to use detailed knowledge of customer s lifestyle choices to offer relevant Centurion value added propositions. To provide outstanding relationship management to the satisfaction of all customers & to a higher level than that of our competitors. To complete travel & lifestyle reservations accurately and effectively, either at point of contact, or within MTS location, within agreed timeframes. Significantly contribute to revenue optimization by proactively building customer engagement through outstanding service in order to construct loyalty brand. This role may be subject to additional background verification checks Qualifications QUALIFICATION: Graduate with 5- 7 years of Premium Travel Experience. KNOWLEDGE: Ability to articulate knowledge about products, services and value proposition to customers especially high- end & luxury. Ability to use travel reservation software applications. F2F situation management as well as office based. Ability to communicate effectively using a variety of mediums (F2F, telephone, fax, e- mail, SMS). Excellent Experience in a Travel Consultant role including expertise in travel geography and destinations around the world (desired). Prior sales experience strongly encouraged. Fares and Ticketing knowledge including RTW and complex fares. Confident of compliance regulations in an off site environment. SKILLS: Excellent oral and written communication skills. Outstanding listening skills and capacity to articulate effective actions based on customer identified needs and profile. Ability to build a highly engaged relationship with a High Value Premium customer portfolio in a professional manner. Personal sales and Relationship Management background through strong personal presence. Ability to work on own initiative or as part of a team & to demonstrate positive leadership when influencing colleagues to support changing customer requirements. Must be presentable & professional as well as being able to work effectively unsupervised. Demonstrates resilience & maintains composure even under pressure & in the face of frequently changing or competing demands, in both F2F and non- F2F environments. Ability to drive customer loyalty by proactively maximizing on opportunities to develop customer s emotional & rational brand affinity. Ability to effectively apply influence & persuasion to drive a positive customer experience. Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance. Strong research/ information gathering skills with the ability to think creatively & problem solve under pressure. Superior attention to detail & accuracy. Time & workload management skills including prioritizing and responding promptly to customer calls and requests when away from the office or in MTS location. Demonstrates creative problem solving and decision making to both customer & organizational advantage.
Company Description
American Express Company At American Express, We are the world\'s largest card issuer by purchase volume process millions of transactions daily as the premium network for high-spending cardmembers help small business owners succeed by delivering purchasing power, flexibility and financial control provide commercial payment tools and expertise that help companies control their spending and save billions of dollars offer marketing and information management insights that help merchants build their businesses are customer loyalty experts with industry-leading rewards programs and platforms operate the worlds largest travel network serving consumers and businesses are recognized as the most innovative company in our industries are dedicated to serving our customers, 24/7, around the world


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