Columbia, United States
Last shared 233 days ago
This position provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system s infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/ storage/network devices, mobile devices, etc. Provides Tier I/II (Help Desk) and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to management and internal customers. Provides support of the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages LINUX operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provide Tier I/II (Help Desk) problem identification, diagnosis and resolution of development, test, and production software environments through chat rooms and ticketing systems.Provide support for implementation, troubleshooting and maintenance of IT systemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningFacilitate the deployment of web applications and services into the client's development and productionenvironmentsServe as the technical point of contact between the customer and the development teamMaintain currency of relevant documents and update the Wild and SharePoint knowledge basesMonitor and respond to chat rooms
Individual Capabilities Required:
MUST HAVE an ACTIVE TS/SCI with Polygraph Clearance
Experience drafting documentation, such as FAQs and internal knowledge articles.Demonstrates customer-service focus and responsiveness.Demonstrates strong interpersonal skills as well as written and verbal communication skills.Experience in Linux systems in areas of system administration, integration and developmentExperience with Infrastructure- as-a-Service (IaaS) and Platform-as-a-Service (PaaS) technologiesExperience with version control systems such as GITExperience in application and web server administrationIntermediate-level Linux experience, software releases, and configuration managementExperience in software development processes and using ticketing systems like JIRA or Redmine.
A Bachelor’s degree in a Qualified Engineering Field or a related discipline from an accredited college or university plus fifteen (15) years of systems engineering experience OR, a High School Diploma or GED plus nineteen (19) years of general system engineering experience OR, a Master’s degree in a Qualified Engineering Field or a related discipline from an accredited college or university plus thirteen (13) years of systems engineering experience
Individual Capabilities Desired:
Experience with operating systems and network architectures.
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