Immediate opening for an Application Support Engineer who has experience supporting .NET Applications. As a member of our Product Support Team, you will have ample opportunity for technical growth, to learn state-of-the art technologies, and to be very hands on with the entire technology stack.
If you enjoy an entrepreneurial environment where your opinion counts, this is for you.
Roles and Responsibilities
Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
Produces and maintains a variety of reports and/or queries as required and/or requested
Provide internal and external client support to our tools and applications
Installation, configuration and patching of internal tools with support from our engineering department
Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
Configuration management including allocation of VM’s, storage, memory, etc. to environments
Troubleshoot to resolution performance and stability issues within live environments
Desired Candidate Profile
BS in Computer Science or equivalent is preferred
Administrative experience supporting Relativity
Administrative experience supporting Nuix
3 or more years of experience supporting .NET Applications preferred
Excellent communication and interpersonal skills
Prior Scripting experience a plus using PowerShell or Python
Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
Ability to read source code, log files, and correlate errors reported in logs with source code
Ability to profile and monitor network, disk, SQL Server and other infrastructure components
Willingness to work flexible hours to help support the demands of our eDiscovery business
Readiness to work across partial US hours during training
Perks and Benefits
As per industry stds.
Augusta Infotech is a leading Executive Search and Recruitment service provider for IT and Non-IT staffing needs. We have been part of talent acquisition teams with several corporate organizations for the past two decades as an internal stakeholder and as a service provider.Expertise in providing the best talents for Technology, Leadership, Management positions is our core forte. This we achieve through in depth understanding of business, domain, technology, leadership skills and market knowledge. We believe in working with the clients rather than for them. We follow the Recruitment Life Cycle (RLC) process religiously in each and every hiring. Investing time to understand our customers is followed diligently for every need expressed. We seek inputs and clarity from our clients to be able to provide the support they expect of us to the best of our efforts. This has been one of the secrets for us to ensure quality and reflects our commitment clearly.
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